Refund and Returns Policy

Effective date: May 1, 2023

At You Can See Them From Space, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a straightforward refund and return policy to make the process as convenient as possible. Please review the following guidelines:

 

Eligibility for Refunds and Returns

We accept returns for items that meet the following criteria:

• The item is in its original condition, unworn, and with all original tags attached.
• The return request is initiated within [number of days] days of receiving the order.
• The item was not marked as a final sale or non-returnable during the time of purchase.

 

Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at [customer support email] within the designated return period to request a return authorization.
• Provide the order number, item(s) to be returned, and the reason for the return.
• Our customer support team will provide you with instructions on how to proceed with the return.

 

Return Shipping

• Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
• We recommend using a trackable shipping service and obtaining proof of shipment, as we cannot be held responsible for lost or undelivered return packages.

 

Refund Process

• Once we receive and inspect the returned item(s), we will process the refund within [number of days] days.
• Refunds will be issued in the original form of payment used during the purchase.
• Please note that shipping fees, if any, are non-refundable unless the return is due to an error on our part.

 

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return and placing a new order for the desired item.

 

Final Sale and Non-Returnable Items

Certain items may be marked as final sale or non-returnable due to hygiene reasons, customization, or other factors. Please review the product description or contact our customer support team for more information before making your purchase.

 

Damaged or Defective Items

In the event that you receive a damaged or defective item, please contact our customer support team immediately with the necessary details. We will provide assistance and arrange for a replacement or refund, depending on the situation.